Sweet Chimney Bakery

Delivery Policy

Sweet Chimney Bakery LLC.

Last updated: February 18. 2020

Sweet Chimney Bakery provides delivery services for its pastries locally in Georgia (U.S.A.) Delivery Orders can be conveniently placed on our website, 24/7.

Delivery Order & Processing

The minimum purchase amount to qualify for delivery is $21.

Orders are only delivered between 1 pm and 7 pm on Saturdays. To determine the best day for your delivery, please see our delivery calendar during checkout.

IMPORTANT: Cutoff time for delivery is at 7 pm EST Friday. Orders placed after 7 pm Friday will be delivered the following weekend (Saturday or Sunday).

You can select your desired delivery date for Local Delivery during the checkout process.

We highly recommend that you select a day when someone will be available to accept your delivery package. If our delivery attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. Additional charges may apply.

Delivery Guarantee

We only deliver to a street address within the 50-mile designated delivery area in Georgia.

We do not deliver to P.O. Boxes.

Sweet Chimney Bakery is not responsible for delays or undeliverable orders due to the following conditions:

  • Incorrect or incomplete addresses, names or phone numbers
  • The inability of access to the destination due to community gates, guarded entrances, nonfunctional access codes, etc.

Deliveries that are returned due to the above instances will be subject to additional charges for redelivery.

Delivery charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.

When the delivery recipient is not available in person, items will be left at the door, or an entrance deemed reasonable by delivery personnel. 

Delivery timelines do not take unexpected weather delays into consideration, which may affect arrival times and even dates.

During the holiday season, orders may take longer to be delivered due to the high volume of orders received.

Guaranteed Freshness

All delivery and pick-up orders are made fresh the same day to ensure the highest customer satisfaction. NOTE: Delivery and Pick-Up packaging may fog up, which is normal, and it is due to the hot steam coming from the freshly made products.

For best results, our products should be consumed within 1-2 days of delivery. They can alternately be frozen upon arrival for up to 8 weeks. If you are storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.

Color, size, and form may vary slightly from photographs shown as our products are made by hand.

Returns or Refunds

All our orders carry a 100% satisfaction Guarantee. If you are unhappy with our product, we will refund or exchange it for another one. Orders must be returned within seven days from the day of delivery. Items must be 90% uneaten to be eligible. No refunds will be processed on delivery fees and service charges.

Cancellations and Modifications

Orders may not be canceled within two business days of the delivery or pick-up date. For order cancellation or modification requests, please contact us at sweetchimneybakery@gmail.com immediately. We will do our best to accommodate your needs; however, such requests may not be possible due to the order processing schedule.

Special Orders and Large Quantities

When ordering quantities higher than 20 items, please place your order at least 5 days before your desired delivery date. Orders not placed within 5 days of the desired delivery date are subject to rush fees.

Contact Us

The Sweet Chimney Bakery Customer Service Team can be reached Monday–Sunday, 9:00 am–6:00 pm EST. Please email sweetchimneybakery@gmail.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your Sweet Chimney Bakery products.

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Event Calendar

Monday Shipping, Friday 3PM order cutoff guideline

To provide the freshest products to our customers, we only ship Mondays regardless of when you ordered.

This way, your order will get to you the fastest possible time, and it will still be fresh.

Therefore, the best time to order is between Monday through Friday.

To further explain. When you order on any of the days Monday through Friday, we will ship your order on the following Monday.

If you ordered during the weekend (Saturday or Sunday), after the Friday 3PM cutoff, your order might not be included in Monday’s shipping rounds.

We fulfill orders this way to provide the freshest products to our customers. Packages shipped other than Mondays might be subject to unnecessary delays.

Delivery and Pickup Scheduling

Our bakery usually delivers and is open for pickup on every Saturday.

Our Saturday schedule:

Delivery is between: 11 AM and 7 PM

Pickup is at: 1 PM

From time to time this may change. Any changes in days and times will be posted.

We Deliver To The Following Cities In Georgia

Alpharetta, Bufford, Braselton, Cumming, Dacula, Decatur, Duluth, Dunwoody, Flowery Branch, Grayson, Johns Creek, Kennesaw, Lawrenceville, Lilburn, Marietta, Milton, Norcross, Peachtree Corners, Roswell, Sandy Springs, Snellville,  Sugar Hill, Suwanee, Tucker, Woodstock

Don't See Your City Listed?

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Pickup

Available in Lawrenceville, Georgia

Shipping

Available Nationwide via UPS and USPS

Event Menu

Chimney Cakes

add Nutella for a $1.00
Traditional Chimney Cake

Traditional

Cinnamon Chimney Cake

Cinnamon

Coconut Chimney

Coconut

Sweet flavorful pastry with
caramelized sugar

Chimney cake flavored with
sweet cinnamon sugar

Chimney cake flavored with
fresh coconut flakes

$7.00
$7.00
$7.00
Sprinkle Chimney

Sprinkle

Chocolate Chimney

Chocolate

Walnut Chimney Cake

Walnut

Chimney cake flavored with
rainbow sprinkles

Chimney cake flavored with
cocoa powder

Chimney cake flavored with
freshly ground walnut

$7.00
$7.00
$7.00
Oreo Chimney

Oreo

Chimney cake flavored with freshly ground OreoTM cookies

$7.00

Chimney Cones

Conella

Conella

Cinnamon Apple

Cinnamon Apple

Unicone

Unicone

Mermalicious

Traditional cone with Nutella, vanilla ice cream and chocolate syrup

Cinnamon cone with apple pie filling, vanilla ice cream and caramel syrup

Sprinkle cone with cotton-candy / vanilla ice cream and marshmallow unihorn

Traditional cone with strawberry / vanilla ice cream and mermaid-tale on top

$8.00
$8.00
$8.00
$8.00
Coconut Cone

Coconut

Pina Colada

Raspberry

Walnut

Coconut cone with blue-Hawaiian-coconut / vanilla ice cream

Coconut cone with Pina colada / vanilla ice cream

Raspberry cone with raspberry / vanilla ice cream

Walnut cone with coffee & creme / vanilla ice cream

$8.00
$8.00
$8.00
$8.00
Prices are displayed without tax. Items availability may vary.

Event Menu

Chimney Cakes

add Nutella for a $1.00
Traditional Chimney Cake

Traditional

Sweet flavorful pastry with caramelized sugar

$7.00
Cinnamon Chimney Cake

Cinnamon

Chimney cake flavored with sweet cinnamon sugar

$7.00
Coconut Chimney

Coconut

Chimney cake flavored with fresh coconut flakes

$7.00
Sprinkle Chimney

Sprinkle

Chimney cake flavored with rainbow sprinkles

$7.00
Chocolate Chimney

Chocolate

Chimney cake flavored with cocoa powder

$7.00
Walnut Chimney Cake

Walnut

Chimney cake flavored with freshly ground walnut

$7.00
Oreo Chimney

Oreo

Chimney cake flavored with freshly ground OreoTM cookies

$7.00

Chimney Cones

Conella

Conella

Traditional cone with Nutella, vanilla ice cream and chocolate syrup

$8.00
Cinnamon Apple

Cinnamon Apple

Cinnamon cone with apple pie filling, vanilla ice cream and caramel syrup

$8.00
Unicone

Unicone

Sprinkle cone with cotton-candy / vanilla ice cream and marshmallow unihorn

$8.00

Mermalicious

Traditional cone with strawberry / vanilla ice cream and mermaid-tale on top

$8.00
Coconut Cone

Coconut

Coconut cone with blue-Hawaiian-coconut / vanilla ice cream

$8.00

Pina Colada

Coconut cone with Pina colada / vanilla ice cream

$8.00

Raspberry

Raspberry cone with raspberry / vanilla ice cream

$8.00

Walnut

Walnut cone with coffee & creme / vanilla ice cream

$8.00
Prices are displayed without tax.
Items availability may vary.

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