Sweet Chimney Bakery LLC.
Last updated: February 18. 2020
Sweet Chimney Bakery provides delivery services for its pastries locally in Georgia (U.S.A.) Delivery Orders can be conveniently placed on our website, 24/7.
Delivery Order & Processing
The minimum purchase amount to qualify for delivery is $21.
Orders are only delivered between 1 pm and 7 pm on Saturdays. To determine the best day for your delivery, please see our delivery calendar during checkout.
IMPORTANT: Cutoff time for delivery is at 7 pm EST Friday. Orders placed after 7 pm Friday will be delivered the following weekend (Saturday or Sunday).
You can select your desired delivery date for Local Delivery during the checkout process.
We highly recommend that you select a day when someone will be available to accept your delivery package. If our delivery attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. Additional charges may apply.
We only deliver to a street address within the 50-mile designated delivery area in Georgia.
We do not deliver to P.O. Boxes.
Sweet Chimney Bakery is not responsible for delays or undeliverable orders due to the following conditions:
- Incorrect or incomplete addresses, names or phone numbers
- The inability of access to the destination due to community gates, guarded entrances, nonfunctional access codes, etc.
Deliveries that are returned due to the above instances will be subject to additional charges for redelivery.
Delivery charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
When the delivery recipient is not available in person, items will be left at the door, or an entrance deemed reasonable by delivery personnel.
Delivery timelines do not take unexpected weather delays into consideration, which may affect arrival times and even dates.
During the holiday season, orders may take longer to be delivered due to the high volume of orders received.
All delivery and pick-up orders are made fresh the same day to ensure the highest customer satisfaction. NOTE: Delivery and Pick-Up packaging may fog up, which is normal, and it is due to the hot steam coming from the freshly made products.
For best results, our products should be consumed within 1-2 days of delivery. They can alternately be frozen upon arrival for up to 8 weeks. If you are storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.
Color, size, and form may vary slightly from photographs shown as our products are made by hand.
Returns or Refunds
All our orders carry a 100% satisfaction Guarantee. If you are unhappy with our product, we will refund or exchange it for another one. Orders must be returned within seven days from the day of delivery. Items must be 90% uneaten to be eligible. No refunds will be processed on delivery fees and service charges.
Cancellations and Modifications
Orders may not be canceled within two business days of the delivery or pick-up date. For order cancellation or modification requests, please contact us at [email protected] immediately. We will do our best to accommodate your needs; however, such requests may not be possible due to the order processing schedule.
Special Orders and Large Quantities
When ordering quantities higher than 20 items, please place your order at least 5 days before your desired delivery date. Orders not placed within 5 days of the desired delivery date are subject to rush fees.
The Sweet Chimney Bakery Customer Service Team can be reached Monday–Sunday, 9:00 am–6:00 pm EST. Please email [email protected] with any questions. We will do our best to accommodate your needs and make sure you are happy with your Sweet Chimney Bakery products.